Do you have a question or comment?
We are happy to help you. Check whether your question is listed here or use the form below. We will contact you as soon as possible.
- Where can I park?
You can park in the parking garage opposite the hotel. The charges for this are €9.90 per 24 hours.
- Can I pay safely online?
You pay securely with credit card or IDEAL via our secure payment link when making your booking online.
- Why do I receive a payment request by email?
When you have made a reservation that requires advance payment, you will receive an email from us with a payment link. When the payment is made, your reservation is confirmed immediately! Click here for more information.
- Is there free Wi-Fi available in the hotel?
Wi-Fi is free throughout the hotel
- How late can I have breakfast?
Breakfast on Mondays through Fridays is from 07:00 to 10:00. On Saturdays and Sundays you can have breakfast from 07:30 - 11:00.
- Can I also check out later on Sunday?
For a supplementary charge of €15.00 you can book a Lazy Sunday and you may check out until 17:00
- Where can I park my bike?
You can park your bike in the hotel. There is an indoor parking for your bicycle and charging options for an e-bike. Please enquire about this at our reception.
- As of what age can I book a room?
Eden Hotels has clear conditions for making a reservation and minimum age. You must be at least 18 years old to make a booking and stay at our hotels without a parent or guardian.
- Is the hotel wheelchair friendly?
All floors in the hotel can be reached via the lift. Ask about the rooms with an adapted bathroom if you are less good at walking.
- May I bring my pet along to the hotel?
Pets are welcome at City Hotel Hengelo. We charge € 15.00 per pet per night.
- What are the check-in and check-out times at City Hotel Hengelo?
Check-in at City Hotel Hengelo is from 15:00, and check-out is until 12:00.
- Can I dine at the hotel?
We do not have our own restaurant, but are surrounded by restaurants with diverse cuisines. We will be pleased to share our dining tips with you.
- What are the costs for breakfast?
Everyday we serve a delicious and honest breakfast, according to the Dutch Cuisine principles. The costs are € 15.00 per person.
- Can I rent a bicycle at City Hotel Hengelo?
Discover the beautiful surroundings of Hengelo by bike. You can rent a bicycle at City Hotel Hengelo for €12.50 per day.
- Can I change or cancel my reservation?
If you have booked directly through one of our websites, you can change or cancel your reservation here. To change or cancel your reservation you will be asked for the e-mail address with which the reservation was made and the reservation number. The reservation number can be found in the reservation confirmation that you received from us. For all other bookings you need to contact the travel agent.
- Which measures is the hotel taking regarding COVID-19?
The health and well-being of our guests and colleagues is our main priority. Now and always. That's why we welcome guests in an appropriate manner and in accordance with all regulations of the Dutch government and RIVM (National Institute for Public Health and the Environment). To guarantee the safety in our hotels we have put together some “house rules”, making sure you will have a completely carefree and enjoyable stay. You can find them here.